Terms and Conditions

By accessing or using the SIMO Solutions Group website, scheduling a call, submitting an inquiry, or entering into a service agreement with us, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the site or our services.

SIMO Solutions Group is a bilingual staffing partner that recruits, trains and fully manages dedicated professionals in Colombia for U.S. mortgage and real estate teams. Our flagship services include Loan Officer Assistants and Realtor Assistants, plus custom recruiting for operational, administrative, accounting, technology and support roles.

• Legal name: Simo Solutions Group
• Address: Calle 94 # 51B - 43, Atlantico, Barranquilla, Colombia
• Email: contacts@simosolutionsgroup.com

We provide managed staffing services, which means we handle recruiting, onboarding, payroll, benefits administration, performance management and ongoing support for the professionals placed with our clients. Clients receive a dedicated point of contact and regular reporting on performance and attendance.

Specific deliverables, scope, working hours, start dates and any special requirements are defined in a separate service agreement or statement of work signed by both parties before work begins.

Our standard service fee is billed monthly and is clearly stated in the service agreement. A common configuration for a full-time dedicated assistant starts at USD $2,730 per month, unless a different rate is agreed in writing.

Invoices are issued according to the billing schedule in the service agreement and are due within the timeframe specified. Late payments may result in suspension of services until the account is brought current.

Clients are responsible for providing clear instructions, timely feedback, secure access to required tools and systems, and a respectful work environment for the placed professional. Clients must comply with all applicable laws, including data-protection and employment regulations, in their own jurisdiction.

Both parties agree to protect confidential information shared during the engagement and to use it only for the purposes of the agreed services. We implement reasonable organizational and technical safeguards to protect client data.

Clients remain responsible for their own customer data and for ensuring that any personal information they share with us is shared lawfully.

Materials, branding, templates and proprietary tools provided by SIMO Solutions Group remain our property. Work product created by a placed professional for the client generally becomes the client's property, subject to the specific terms of the service agreement.

To the extent permitted by applicable law, SIMO Solutions Group is not liable for indirect, incidental, consequential or punitive damages arising out of or related to the use of our website or services. Our total liability is limited to the fees paid by the client for the relevant service in the three months preceding the claim.

The engagement term and cancellation policy are set out in the service agreement. Either party may terminate in accordance with the notice period specified in that agreement. Refunds, if any, are handled according to the terms agreed upon at the start of the engagement.

These Terms and Conditions are governed by the laws of the Republic of Colombia, without regard to conflict-of-law principles. Any dispute arising out of or relating to these terms or our services will be submitted to the competent courts of Barranquilla, Atlántico, Colombia.

We may update these Terms and Conditions from time to time. The latest version will always be posted on this page with the effective date. Continued use of the website or services after changes are posted constitutes acceptance of the revised terms.

If you have questions about these Terms and Conditions, please contact us at contacts@simosolutionsgroup.com.